Mobile / Live
7upbet operates under a policy framework that sets out your rights, our obligations and the conditions that apply to your account. Access to our platform and its features depends on your local law and eligible regions — read this page before you start.
Our legal policy covers every interaction you have with 7upbet — from account registration through to transactions made via bKash, Rocket or Upay. Whether you are reviewing your wallet history, correcting account details or raising a dispute, the terms set out here define the process. Availability of this platform depends entirely on your local law and the eligible regions we are able to serve at any given time; we do not make claims of unconditional access. We hold account data and transaction records according to the retention schedule described in our policy documents. Where local regulation changes what we can offer or how we store information, those changes take effect as notified. Your continued use of the account after a policy update means you have accepted the revised terms. If any part of this policy conflicts with mandatory local law in Bangladesh, the local law takes precedence. We do not override statutory rights. For questions about how your bKash, Rocket or Upay payment records are handled under this policy, the support route in the contact section below is the correct starting point. Keep a copy of any correspondence you send us for your own records.
Understanding what our policy governs helps you know where to direct a question and what protections apply. The four areas below draw a clear line between what we control and what falls outside our responsibility.
Our policy governs account registration, login, identity verification and any suspension or closure of your account. Actions we take on your account are covered here. Access itself depends on your local law and eligible region — we cannot override that.
Payments processed through bKash, Rocket and Upay within your account wallet fall under this policy. We hold records of these transactions and can respond to disputes raised through the published support route. Processing is handled by the respective payment provider under their own terms.
Game content supplied by studios in our lobby — including titles from Pragmatic Play, CQ9 and Microgaming — is covered by this policy in terms of availability and fair-use obligations. Individual game rules and mechanics are set by the studio, not by us.
External links, payment provider interfaces and wallet apps operate under their own terms. Our policy does not extend to how bKash, Rocket or Upay manage your data on their side. We recommend reviewing each provider's terms directly.
You have several practical rights you can act on at any time through your account or via our support route. First, you can review your transaction records — every bKash, Rocket or Upay entry logged against your wallet is visible in the account history section once you are signed in. If a record looks incorrect, you can raise a correction request through the support channel listed below; we will investigate and respond through the same channel. You can also request a summary of the data we hold against your account. Submit this through the support route with your registered contact detail so we can verify the request against your account before responding. If you want to close your account, that option is available through the account settings section — follow the steps shown there and confirm your choice when prompted. For any policy question that is not resolved by this page, direct contact via the support route is the correct path.
Signed-in account history shows every bKash, Rocket and Upay transaction. Check the wallet section for a full log. If an entry is missing or incorrect, note the date and amount before contacting support.
Update your registered mobile number or email through the account settings page. For name or identity corrections, the support route handles verification before changes are applied.
Send your question through the published support channel with your account ID and a clear description of the issue. We respond through the same channel — keep the thread open until the matter is resolved.
Account closure is initiated from your account settings. Follow the steps shown in the interface and confirm the action. Any remaining wallet balance must be withdrawn before closure is finalised.
For policy-related questions, use the contact routes below. Only channels visibly published on the site are listed here. We do not operate unlisted channels or confirm support hours that are not shown in your account.
Open the live chat widget from any page while signed in. Describe your policy question and include your account ID. The chat thread is saved in your account message history.
Write to the support address shown on the contact page. Include your registered mobile number and a brief description of your policy concern. Attach any relevant payment records from your wallet.
The Help Centre accessible from the account menu covers common policy questions, account steps and payment record queries. Check the relevant article before raising a ticket to save time.
We handle your account data and policy obligations through the following four practices. These are the mechanisms in place; if any detail changes, we notify you before the change takes effect.
We keep account and transaction records for the period required by the applicable policy schedule. Payment entries — including those from bKash, Rocket and Upay — are retained in your account history and accessible to you while your account remains active.
We use session cookies to keep your account signed in across pages and to remember your language and region preference. You can manage cookie settings from your browser. Disabling certain cookies may affect how account pages load.
Account access is protected through the login credentials you set at registration. If you suspect unauthorised access, change your password immediately and contact support. We do not ask for your password through chat or email.
When we update this policy, we publish a notice in your account message centre before the change takes effect. Review it and contact support if any part is unclear. Continued use of your account after the effective date counts as acceptance.
The questions below cover what we hear most often about how this policy works, what your rights are and how to act on them. If your question is not here, use the support route.
Access and the rights in this policy depend on your local law and eligible region. We serve accounts where our platform is accessible under local law. If you are unsure whether access is permitted where you are, check with a local legal adviser before registering.
Yes. Every bKash, Rocket and Upay payment logged against your wallet appears in the account history section when you are signed in. If a transaction is missing or shows an incorrect amount, raise a correction request through the live chat or email support route.
Send a data request through the email support route with your registered mobile number and account ID so we can verify your identity. We will respond through the same channel. We do not process data requests made through unverified contact paths.
We publish a policy change notice in your account message centre before any update takes effect. Read the notice carefully. If you continue using your account after the effective date, that counts as acceptance. Contact support before the date if you have concerns.
Account closure is available through your account settings page. Follow the steps shown in the interface and confirm when prompted. Withdraw any remaining wallet balance before you start the closure process — we cannot return funds after the account is closed.
Raise a formal query through the email support route, referencing the policy section you are questioning and your account ID. We will review the matter and respond in writing. Where local law provides additional dispute routes, those remain available to you independently.